How LetGuest Works
From connection to revenue in four steps. We handle the technical setup — you focus on hospitality.
01
Connect
How LetGuest connects to your hotel system
- We integrate with your PMS (property management system) to pull booking data
- Guest names, dates, room types, and contact info flow in automatically
- No manual uploads, no CSV files, no copy-pasting
- Setup is handled by our team — you just grant access
02
Configure
Set up your offers, feedback timing, and check-in forms
- Choose which upsell products to offer (upgrades, transfers, spa, etc.)
- Set pricing, photos, and descriptions for each offer
- Define when feedback messages are sent (mid-stay, post-checkout)
- Customize your online check-in form (ID upload, preferences, etc.)
03
Go Live
Your first guest message goes out
- We test everything with a dummy booking before going live
- Your first real guest receives a personalized WhatsApp greeting
- Upsell offers, check-in links, and concierge are active immediately
- Most hotels go live the same day as setup
04
Optimize
Track performance and improve over time
- See upsell revenue, conversion rates, and top-selling offers
- Monitor guest satisfaction scores and feedback trends
- Review interception stats: how many negative reviews were prevented
- A/B test different offers and timing to maximize revenue
Ready to earn more from every guest stay?
Book a 20-minute demo. We'll show you exactly how LetGuest works — with your rooms, your services, your guests.
Book a Demo
Free. No commitment. Just a conversation.