A concierge that never sleeps, never forgets, and speaks every language.
LetGuest's AI concierge handles guest questions and requests through WhatsApp — restaurant recommendations, directions, extra towels, taxi bookings — 24/7, in the guest's language.
The Problem
Guests have questions at all hours. Front desk staff are stretched thin, especially during peak check-in. Phone calls go unanswered. Emails sit in the inbox. Guests figure it out themselves — or get frustrated.
How LetGuest Solves It
Guest sends a message via WhatsApp
The same thread as their booking communication — no new app, no friction.
AI understands the request and responds instantly
In the guest's language. Polish, English, German, Czech, and more.
Complex requests get escalated to your team
With full conversation context so staff can pick up right where the AI left off.
All interactions are logged
You see what guests ask for most — data to improve your service.
Key Benefits
Frequently Asked Questions
It can send booking requests to your preferred partners or alert your concierge team to handle it.
The AI is trained on your hotel's specific information. You control the knowledge base and can review/update it anytime.
The experience is branded as your hotel's concierge. Guests can always request a human.