Check-in starts in WhatsApp. Not at the front desk.
Guests complete registration before arrival — ID upload, personal details, preferences — all through a WhatsApp link. Less waiting, less paperwork, better first impressions.
The Problem
Check-in queues frustrate guests and overwhelm staff during peak hours. Paper forms are slow and error-prone. Guests who arrived after a long journey just want their room key — not a clipboard.
How LetGuest Solves It
Guests receive a WhatsApp message 24–48 hours before arrival
With a mobile-friendly check-in link.
They tap through a simple form
Personal details, ID photo upload, preferences (pillow type, floor preference, etc.).
Data syncs with your hotel system
Guest record is pre-filled before they walk in.
At arrival, everything is ready
Front desk has the info. Key handoff takes seconds.
Key Benefits
Frequently Asked Questions
Yes. ID images are encrypted in transit and at rest, processed within the EU, and can be auto-deleted after a configurable retention period.
It works best for direct bookings and OTA guests whose email or phone number is available. Walk-ins still check in the traditional way.
Absolutely. Online check-in is an option, not a replacement. Guests who skip it check in normally.