Hear it first. Fix it fast. Protect your reputation.
LetGuest collects guest feedback during and after the stay via WhatsApp. Catch problems before they become bad reviews. Turn happy guests into public advocates.
The Problem
Most hotels find out about problems from TripAdvisor — days after the guest left and it's too late to fix anything. Internal feedback forms get 5–10% response rates. You're flying blind on guest satisfaction until the damage is done.
How LetGuest Solves It
Mid-stay check
A friendly WhatsApp message asks "How's everything so far?" Simple rating — quick and easy.
Instant alert on negative feedback
If a guest reports a problem, your team gets notified immediately. Fix it before checkout.
Post-stay feedback
After checkout, guests get a short satisfaction survey via WhatsApp. High response rates because it's easy and familiar.
Review interception
Happy guests get a gentle nudge to leave a review on Google or TripAdvisor. Unhappy guests get a private follow-up — keeping the complaint off public platforms.
What you see in the dashboard
Key Benefits
Frequently Asked Questions
You control the timing. Common setup: a mid-stay check on day 2, and a post-stay survey 2 hours after checkout.
Yes. You can set your own rating scales, questions, and follow-up logic.
Guests who rate their stay positively receive a direct link to leave a Google or TripAdvisor review. Guests with lower scores receive a personal message from your team instead, keeping the conversation private.
It can, or it can work alongside it. Many hotels find WhatsApp gets significantly higher response rates than email-based survey tools.